MoneyBackMortgages.com is the data controller under the Data Protection Act 1998 in relation to the processing of your personal data in connection with the Services. Our registered address is MoneyBackMortgages.com, 38 Richmond Hill, Bournemouth, BH2 6EJ. If you have any queries relating to our use of your personal data or any other related data protection questions, please contact our Data Protection Officer at email@example.com.
The information we collect
We collect personal information about you when you give this to us in the course of registering for and/or using our Services, for example, in order to obtain comparative quotes for mortgages. In the course of providing the Services to you, we may also store information about how you use our Website, for example, the pages viewed, the website from which you came to visit our Website, changes you make to information you supply to us, details of the quotes you request and your transactions, together with details of your financial information, for example, bank account or payment details.
Telephone calls that you make to our customer services help line on 0800 1670776 may be monitored and/or recorded. This will help us to train our staff and improve our service to you.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
Purposes for which we use information about you
We and other members of the MoneyBackMortgages.com Group may use your personal information for the following purposes:
Passing on information about you
As part of using our Services you consent to us disclosing your personal information to the following parties:
Where permitted by data protection and privacy law, we may also disclose information about you, or access your account:
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
Keeping you informed of offers and services
You agree that we shall be entitled to advise you via e-mail, post, telephone or by text of products, services and other offers we think may interest you. For example, we may e-mail you letting you know how you could save money by changing products and services.
Whenever you provide us with personal information, we will give you an opportunity to tell us you do not consent to us and others using and sharing your information for marketing purposes. Unless you tell us otherwise, you are consenting to such uses.
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team on 0800 1670776 (lines are open Monday to Friday 9.00 to 5.30) or by sending an email to firstname.lastname@example.org.
Improving our Service to you
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the website. Any feedback you provide will be used as part of our programme of continuous improvement and may be published on the website.
A cookie is a very small text file placed on your computer. Cookies help us to:
Most cookies are deleted as soon as you close your browser, these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. The cookie used to keep you signed in to your account expires after 90 days. Every time you visit MoneyBackMortgages.com, you will be kept signed in for a further 90 days. By using this Service, you consent to us using cookies.
You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our website on your system.
Transferring your information abroad
Information supplied by you to us will only be transferred outside the European Economic Area by us or our agents where this is necessary for the purpose of performing obligations to you, or when you have given your prior consent to such transfer.
You have certain rights under the Data Protection Act 1998. For example, in accordance with the Data Protection Act 1998 we will always let you have a copy of the personal information we have about you, if you request it from us in writing. The law allows us to charge you a £10 fee for a copy of such information and we may do so.
Your responsibility for the information you provide
You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts.
MoneyBackMortgages.com will not advertise our services using unsolicited means.